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We currently offer shipping to all countries. Shipping is available in the following formats: Delivery to the UK is through Royal Mail Recorded Delivery and is FREE for all orders. There is also the option of our Non-Signed For First Class post which does not require a signature but is not tracked. Delivery to countries in Europe is by Royal Mail International Signed For Delivery with Tracking or Non-signed For, Non-Guaranteed Airmail. Our postage rates are accurate and we do not make any profit on our shipping costs. You can always rely on Seed City to have the cheapest postage rates available. Delivery to non-EU countries is by Royal Mail International Signed For and Non-Signed for, Non-Guaranteed Airmail. All of our shipping options come with a Stealth option which means we re-package your seeds into crush proof tubes and conceal them inside a gift. This addition is popular with some of our customers. Our standard deliveries are dispatched in unmarked plain white jiffy envelopes with the seeds in original breeder packaging inside a high quality Amaray DVD case. Where seeds have been re-packaged they are placed inside attractive black crush-proof tubes and are labelled well. Non-Signed For, Non-Guaranteed, Non-Tracked Air Mail is available to all customers within the UK and Western Europe. This is charged at a flat rate of £3.50. Please be aware that Seed City cannot accept responsibility for any lost packages that may occur if you have chosen this delivery option. Royal Mail International Signed For should reach you between 2 and 4 days from the date of dispatch for European customers and between 3 and 10 days for our non-EU customers. Our Airmail option should reach our EU customers 4 to 10 days after the date of dispatch and 7 to 20 working days for our non-EU customers. Please note that delivery times will vary depending on country and the efficiency of your local postal service. Customers who choose Royal Mail International Signed For will be provided with tracking numbers so that they may track the progress of their items. Our Guarantee - We will re-send or refund any order sent using a SIGNED FOR STEALTH delivery method if you have not received it in 8 weeks from the despatch date. Most orders will be delivered much before this limit. This guarantee does not apply to orders shipped to Argentina, Brazil, China, Costa Rica, Egypt, India, Iran, Japan, Norway, Pakistan, South Korea, South Africa, Turkey and Vietnam. We are seeing significant delays with orders shipped to some South American countries and so we may ask these customers to wait for a longer period. Our Price Match Guarantee - We will match any price offered by another online retailer of cannabis seeds - to take advantage of this offer please email us with the link to the shop where you have found the seeds cheaper. Please note that the link must point to a legitimate seed bank selling the same exact seeds. Seed City aims to please and can accommodate any custom delivery options that you may require. If you have any questions about any of the information here or just want to chat just click on contact us.
Frequently Asked Questions: Q.) How do you send your seeds? A.) Seeds are sent out in unmarked white jiffy envelopes with the seeds in their original breeder packaging inside a high-quality Amaray DVD case. Where seeds have been re-packaged they are placed into crush-proof black labelled tubes inside a Heavy-Duty black bag with their original breeder packaging. Q.) What is Extra Stealth Packaging? A.) If you choose our extra stealth shipping option we will re-package your seeds into crush-proof black tubes and will package them inside a gift. Please let us know if you would like your original breeder packaging sent to you separately. If you do not wish for your seeds to be re-packaged please make sure to write this into the customer's comments box during the order process. Q.) Do you offer any discreet delivery options? A.) Yes, Seed City can accommodate your needs. Please select a stealth delivery option if you would like us to package your seeds inside another gift. If you would like to specify a delivery method not included please email [email protected] Q.) What charges can I expect paying from abroad? A.) Seed City has a great deal of international custom and accepts payments through many different mediums. Please make sure to contact your bank about any charges you may incur when transferring money abroad as Seed City cannot take responsibility for third party charges. If you require more information on sending money from a specific country please do not hesitate to contact a member of the team at: [email protected]. Q.) How long will my seeds take to arrive? A.) Orders to the UK are sent by First Class Recorded Delivery and should arrive between 2 to 5 working days after your payment has cleared. Orders To Europe are sent by International Signed For Delivery and should arrive between 3 to 10 working days after your payment has cleared and orders to the rest of the world should take between 7 and 20 working days after your payment has cleared. Q.) Do you always have everything on the site in stock? A.) Although we take every effort to update stock levels on our site, due to the constantly changing nature of the business we may sometimes be unable to supply you with a particular seed. In this eventuality you will be contacted promptly by email and offered the choice of a full refund, a partial refund or any other seeds of a similar price. Q.) In the event of a refund how long will it take for me to receive my money? A.) The amount of time it will take to receive your refund will depend upon the payment method used. You should receive your refund within 3 days for most payment methods. However, in some extreme cases it has been known for credit card refunds to take up to 30 days. This is unlikely but could happen. Most credit card refunds are completed within 3 days. Q.) When can I contact you? A.) Seed City is contactable by telephone between 12pm and 5pm GMT every day. We are also contactable by email at [email protected] and we aim to answer all emails regardless of the time within 12 hours. Customer service is something we take very seriously here at Seed City. Q.) How do you package your single seeds? A.) Some seeds come in a sealed pack of one seed. However, in the eventuality that you purchase a single seed that has, by necessity, been taken from a larger pack size, you will find that all of our re-packaged single seeds come attractively packaged in a labelled crush-proof tube with a memory-foam barrel insert. Q.) What kind of payment options do you offer? A.) Seed City currently accepts payment by VISA Credit Card, Bank Debit, Cash and Bitcoin. Q.) Do you offer single seeds? A.) Yes, Seed City offers single seeds on a range of around 7000 of our seeds. We are always growing our collection of available single seeds. Q.) What are the chances of getting female seeds in a regular seed pack? A.) There is a 50% chance that a seed from a regular pack will be female. When buying 4 seeds, there is therefore a 93.8% chance that one will be female. If buying a ten pack of regular seeds, there is a 50% chance that 5 of them will be female. Q.) What is the cost of your shipping methods? A.) Royal Mail - Signed For Delivery with Tracking to Europe = £9.95 Q.) Do you have a printable order form? A.) Yes, we do! y If you would prefer to make your order the old-fashioned way and send us cash in the post then you can find our Printable Order Form here: Click for Printable Order Form. Please fill in all the information and then post to the address provided. Please do not hesitate to contact us at [email protected] if you have any questions or problems. Q.) Do you accept BitCoin Payments? A.) Yes, we do! You can see full info on our Payment Methods page. Q.) If paying by Credit Card when is my payment taken? A.) Your payment is only taken once the goods have been shipped to you from our warehouse. If any goods are out of stock you will therefore not be charged for these. Q.) For what purpose do you sell your seeds? A.) All seeds are sold as souvenirs and collectibles ONLY. Any customer giving us any indication that they intend to use the seeds for any other purpose will be refused the sale.
Price Match Promise Whilst we take every effort to make sure that we have the lowest prices possible, we will price match other seed retailers if they have a lower price than we do. If you should wish to take advantage of our Price Match Promise please email us with the link to the shop where the product is cheaper and we will do our best to match the price offered!
Return, Refund and Cancellation Policy Please note that all customers have 14 days to inform Seed City of their intention to return the goods to us. The customer then has another 14 days in which to return the goods back to us. Seed City will accept all refunds for items sent back to us within this timeframe. The items must be in the same state we sent them out in and the customer will be expected, in the case of returns due to customer error, to pay for the shipping back to us. Customers who do return products will be given the choice of a full refund or a full refund in store credit, whichever they prefer and this refund shall take no longer than 7 working days, (usually immediate). All of Seed City's customers have the right to cancel their order any time up to the point where we have dispatched your order. Cancelled orders shall be refunded either in store credit or in cash, whichever the customer prefers. Please note that as stealth orders are repackaged out of their original packaging, we cannot accept returns for orders where stealth delivery is requested.
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| Last Updated on Monday, 01 July 2024 12:48 |
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